BANKING & FINANCE
At Learn Infinity, we believe that the success of the banking and finance sector depends on empowering people from bottom to top, not just in managing numbers – that’s why we focus on solving the real challenges your teams faces and help them deliver Excellent Service across the nation.
We handle everything for you!
In the fast-paced world of banking and finance, it's not just about numbers – it's about people. Many organizations face challenges in managing and empowering their workforce.
OUR RESULTS
Boost in Employee Engagement
ROI
Leadership Development Success
Improved Customer Satisfaction
How Learn Infinity Helps Tackle Challenges in Banking & Finance
Leadership & Management Development
We offer tailored leadership programs that equip your leaders with the skills to manage teams, make informed decisions, become emotionally intelligent and drive success in a fast-paced banking environment.
Custom E-learning Content Development - Video Based
Our eLearning solutions allow employees to learn at their own pace, anytime and anywhere, with interactive video courses and self-paced modules. It's usually made hyper-localised and personalised.
Driving Service Excellence Champions
Our Service Excellence Champion Flagship Program allows you to bring uniformity across branches and departments, allows them to deliver better internal and externall customer service with every individual growing in holistic manner to become future strategic and operational leaders.
Custom Consulting Projects
We help you solve your business problems through our Learning and Development Consultations. You let us know your problem and we design and intervention that will solve it. Be it driving your sales, empowering your recruitment or helping your managers become leaders.
Exclusive One-on-One Coaching
We offer tailored coaching to support individual career development, skill-building, and leadership growth, ensuring each employee unlocks their full potential. We help them navigate their personal and professional issues.
Employee Engagement
Our short-term engaging workshops are curated as per your need and helps your drive employee engagement. Workshops on Sales Mastery, Well-being, Mindset, Legal, Mental Health supports your employee's journey with bank.
Our Ultimate Process
Our Project in Banking & Finance Sector
PROJECT I
Challenge: Siddhartha Bank, a prominent A-class bank in Nepal dedicated towards customer delight encountered the difficulty of propagating this mission consistently across all branches throughout the country.
Outcome: A one-day “Customer Experience Masterclass” was arranged with the aim of bettering the interpersonal skills of Operation In-charges and assisting the Siddhartha Bank team in being the best at customer experience.
PROJECT II
Challenge: Elevating exceptional individuals to higher roles brought about the necessity for training sessions to adeptly manage teams and navigate personal emotions. This challenge underscored the importance of seamlessly integrating operational excellence with leadership proficiency, prompting the creation of a customized training program tailored to meet the unique needs of participants.
Goal: The goal was to empower young branch managers with crucial leadership skills and emotional intelligence, enabling them to implement practical techniques and strategies for effective team leadership and personal emotion management.
PROJECT III
Challenge: Siddhartha Bank wanted to equip its sales staff with specialized skills to enhance transaction banking sales.
Goal: To design a one-day training session, followed by post-training sessions, that would deliver practical sales techniques and in-depth knowledge on transaction banking. The training was tailored to improve the sales performance of Siddhartha Bank’s team.
Result: The training effectively provided employees with actionable sales strategies, boosting their confidence and ability to drive transaction banking sales within the bank.
Detailed Training Needs Analysis
Intensive Post Evaluation
Customized Training Sessions
PROJECT I
Challenge: As NMB Bank strived to uphold its reputation for exceptional customer service, ensuring consistent delivery of this mission across all branches nationwide presents a formidable challenge.
Through meticulous Needs Assessment and Instructional Design, coupled with engaging Multimedia Outputs, it becomes evident that we’re not merely enhancing skills; we’re integral to a broader quest for unparalleled customer service.
Outcome: The primary goal of the training initiative was to cultivate a customer-centric mindset among employees, fostering a culture of continuous improvement and innovation in service delivery, ultimately driving positive changes throughout the bank.
PROJECT II
Challenge: When NMB Bank aimed to elevate the customer service skills of its team, the goal was not only to train but to ensure lasting impact through practical implementation and peer-to-peer learning.
Goal: To deliver an 8-session training program, including 2 sessions of Training of Trainers (TOT), that would equip 40 participants with the resources and expertise to provide an unparalleled customer experience. The focus was on hands-on training, practical application, and certifying participants as trainers, empowering them to pass on their knowledge to colleagues at NMB Bank.
Result: The program successfully equipped 40 participants to enhance customer service and enabled them to train their peers, fostering a sustainable, high-quality customer service culture across the bank.
Detailed Training Needs Analysis
Customer Service Excellence Training
"Train The Trainer" Traning
Challenge: Nepal’s first licensed digital payment provider IME Digital Solution was facing the issue of delegation among the manages and to design a holistic employee experience.
Goal: The overall goal of the training sessions was to help managers design a holistic Employee Experience at their Workplace and Be an Influential leader to their team members.
PROJECT II
Challenge: IME needed to empower their internal staff with the skills to become self-sufficient in managing their training needs.
Goal: To conduct a comprehensive Training of Trainers (TOT) program over 4 full-day sessions. The training included practical exercises and evaluations, providing participants with the tools and resources to effectively train others within the organization and become certified trainers.
Result: The IME TOT program delivered a team of certified trainers who are now capable of fulfilling the company’s internal training needs, creating a self-sustaining training ecosystem.
Transformational Leadership Training
Learning Needs Analysis And Post Evaluation
"Train The Trainer" Traning
Challenge: MAW Investment, one of the leading hire purchase financing companies of Nepal, was facing the challenge of using new communication style and assertiveness while dealing with their customers.
Goal: To establish an organization-wide practice through strategic communication training, fostering an understanding of assertiveness.
By imparting these skills and strategies, the goal is to enhance the proficiency of MAW Investment’s staff, enabling them to navigate customer interactions more effectively, especially in the context of loan recovery processes.
Learning Needs Analysis And Post Evaluation
Custom Training Solutions
FAQs
1. What services does Learn Infinity offer for the banking and finance sector?
2. How can Learn Infinity help improve performance in the banking and finance industry?
3. What specific challenges in banking and finance does Learn Infinity address?
5. Does Learn Infinity offer coaching for senior leaders in banking and finance?
6. Can Learn Infinity customize training programs for specific banking and finance needs?
7. What kind of results can we expect from Learn Infinity’s training programs?
Our Work
Let's connect and explore working together..
Are You Ready to Take Your Employees Performance to Next Level?
Our Custom E-learning Courses are Exactly What You Need
Book a discovery call today to discuss how we can work together to create tailor-made training solutions that meet the unique needs of your organization.
