How NMB Bank and Learn Infinity Transformed Customer Service: The Story of a Game-Changing Training
It’s not every day that 40 mid- and junior-level employees leave their daily routines behind to attend a training session, only to return to their workplaces as more confident, empathetic, and empowered professionals. But that’s exactly what happened when NMB Bank teamed up with Learn Infinity for the transformative “Customer Service Excellence Champion” program. […]